Whether you are admitted to hospital by appointment or following an accident or emergency, the clinical staff are there to make sure that you are well looked after and that you get the treatment you need.
There are some standards which NHS hospitals must meet. The hospital staff must:
• show respect for your privacy, dignity and religious and cultural beliefs
• handle your treatment with complete confidentiality
• look after you in a clean and safe environment
• provide a named nurse in charge of your care
The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. You can find PALS officers in your local hospital.
Different health and social care professionals often ask you for the same information over and over again. This wastes your time and theirs. Say It Once is run by a group of voluntary organisations in Hampshire. They have developed easy to use forms for you to record and share your information. You may find it a good idea to complete a personal profile before you go into hospital.
Your State Pension stays the same no matter how long you are in hospital but a prolonged stay may affect some benefits you are entitled to.
You should also contact the Borough or District Council that deals with your claims for housing and council tax benefit. In most cases they will reassess your benefit entitlement to take account of your new circumstances.
To find out if any other benefit you are claiming (eg. Jobseekers allowance) is affected by a stay in hospital or if there are any benefits that you may now be entitled to, contact your local Jobcentre Plus.
Carers often worry about what will happen if, at short notice, they are unable to care.
The Princess Royal Trust for Carers in Hampshire will help you to discuss, develop and implement your own emergency plan so that you can arrange care at short notice. Telephone 01264 835246 or 01264 835205.
If you have a pet and go into hospital, you will need someone to look after it while you are there. You can ask a family member, neighbour or friend to help to look after your pet in the short term but you may need to contact a local cattery or kennel. You should find details of these in the telephone directory.
Other sources of help:
If you go into hospital in an emergency, you may not have time to make arrangements for your pet. Hampshire County Council’s Adults' Health and Care department may be able to help. Telephone 0300 555 1386. The Council has a responsibility to see that your pet is looked after until you return home or can make other arrangements. They may ask you to make a reasonable contribution towards the cost of any temporary accommodation.
If you are unable to return home, the Council will talk to you, or to someone you have authorised to act on your behalf. They will agree what is the best option for your pet. They will not make any decision to rehome your pet without consent from you or your authorised representative.
If you know you are going into hospital, you should start thinking about what will happen when you leave. Some matters that will be particularly important are:
If you are admitted to hospital as an emergency case, you will need to consider these matters as soon as you are well enough. It is important that you, or your family or friends, raise any concerns you may have about your discharge from hospital as soon as possible.
If you have nobody to help you, let the nursing staff looking after you know about your concerns as soon as possible. With your agreement, and where appropriate, they will refer you to the hospital social work team who can make an assessment of your needs. It is important that you tell them your views and wishes for the future. If you have someone who helps to look after you, their views, with your permission, will also be considered. They will also have the opportunity to have their own needs assessed through a carer’s assessment.
You may feel that you are fine to return home but if you get home and find that you are having difficulty coping with tasks around the house or with getting out, you can find a lot of information which can help you in the Managing at home, Equipment and adaptations and Getting out and about information sections.
If you need further help and advice, contact Hampshire County Council’s Adults' Health and Care Department.
Some people may return home from hospital with support. This may be from adult social care and/or NHS health teams depending on their needs. You could be referred to a reablement service. This service supports you to undertake everyday living tasks such as cooking and dressing in your own home. The reablement service is intended to provide short-term support only. Your needs will be regularly reviewed and assessed. If you have an eligible ongoing social care need, your social care practitioner will work with you to produce a support plan.
If you are unable to return home, even with help, health and/or social care staff will discuss your options with you. You may be eligible for bed-based reablement. This free service allows older people to have a short term stay of up to six weeks in a nursing home setting, after your stay in hospital.